Zimmermann | Contact Us

Zimmermann Wear Pty Ltd (ABN: 13062643609) and its related companies (Zimmermann, we, us, our) understands that your privacy is important and ensures that your personal information is handled in accordance with the Privacy Act 1988 (Cth) (Privacy Act), and GDPR. This Privacy Policy sets out the basis on which we collect and process your personal data through your use of our website, and/or signing up for newsletters and other marketing activities either in store or online.

We are the primary data controller for the purposes of this website and our registered head office is 120 Dunning Avenue, Rosebery, NSW, 2018, Australia.

Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.

Last updated 26/05/2020.

We collect personal information such as an email address, mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria and shopping history from our customers, business contacts, prospective employees and other individuals with whom we deal. We only collect personal information by lawful and fair means.

We collect information in several ways which are listed below:

In store or on zimmermannwear.com (the "Website").
When you use or enter your personal information into zimmermannwear.com
When you register as a Zimmermann customer in store
When you sign up to our marketing campaigns (our Newsletter)
When you contact Zimmermann by telephone, email, or chat
When you enter any event, prize draws or competitions run by Zimmermann
When completing any forms for transactional, employment or other purposes.
When you buy products or gift certificates (the details of transactions you make from Zimmermann, both in store or via the website)
When you click through from marketing emails to our website
When you visit our website: we may use cookies to help make the experience of using our website better. This means we will remember your previous visits and track the pages on our website that you visit
When you visit zimmermannwear.com the Zimmermann web server may automatically record your public internet protocol ('IP') address

Zimmermann uses the Inside Chat service which involves use of cookies to track consumer activity and log chat activity on the website. Zimmermann will not intentionally collect personally identifiable information via Inside Chat, but may aggregate data collected on the Zimmermann website, with or without data collected from other sites. You have the option to opt out of tracking by following the advice given in this Privacy Policy.

Zimmermann partners with Rakuten Marketing, who may collect personal information when you interact with our site. The collection and use of this information is subject to their Privacy Policy.

Our website utilises "cookies". A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site.

Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website so that we can enhance users' experience of our website. You may elect to reject cookies in your browser and still use our website, however in doing so, you may not be able to access all features of the website.

Cookies used on the website include:

_cfduid
This cookie is used to speed up page load times. It is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. The main purpose of this cookie is: Strictly necessary

_ga
This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. The main purpose of this cookie is: Performance

_gat_UA-NNNNNNNN-NN
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. The main purpose of this cookie is: Performance

currency_code
This cookie stores your preferred currency to make it easier for you to shop when you next visit the site. The main purpose of this cookie is: Performance

frontend
This cookie creates a unique identification to store your session id on our server, enabling the website to provide faster login, and to remember the items in your cart. The main purpose of this cookie is: Performance

geoip_store_code
This cookie informs us which country you are accessing the site from. The main purpose of this cookie is: Performance

inside-au
This cookie helps us facilitate the live chat service on our website. The main purpose of this cookie is: Performance

fs_uid
This cookie helps us improve the usability of the website, and the overall customer experience. The main purpose of this cookie is: Performance

All cookies on the website have a lifetime of 365 days.

IP addresses are used to analyse trends, administer our website, track user movements on our website, and gather broad demographic data for aggregate use, which we may share with our operational partners. We do not link IP addresses to any information that could personally identify you.

Pixels and tags are also used to understand trends so we can provide an optimal browsing and shopping experience for customers. Pixels and tags are not linked to any information that can personally identify you.

How to control cookies:

The website provides the option to accept or deny cookies; that are not essential for operating our website, on your first website visit, when the previously accepted cookies lifetime expires, or when you clear cookies on your device. You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer via your browser settings, and you can also set most browsers to prevent them from being placed.

We will only use and disclose your personal information for the purposes set out in this Privacy Policy.

We may disclose your personal information to third parties including:

Our service providers (including IT services, email marketing platforms, financial institutions, and distribution and delivery services)
Our related companies and other business partners
Our professional advisers (including lawyers, accountants and auditors)
Other parties as required or authorised by law
In doing so, we may disclose your personal information outside of Australia to related parties
At times we use third party platforms to manage and deliver marketing campaigns, deliver products, payments, refunds, IT services; to name a few. In providing these services, your personal information will, where applicable, be used by the service provider on our behalf. For example, a delivery company using your name and address to deliver your order.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions. Your Personal Data may be transferred and stored outside the European Economic Area and be processed by staff who work for us or for one of our suppliers outside the European Economic Area. By submitting your Personal Data, you are agreeing to this transfer, storing or processing.

How we use your information:

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting Zimmermann news.

For our use of your personal information to comply with applicable data protection and GDPR law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Lawful reasons for using your personal data include:

Fulfillment of our contract with you – the purchase of goods via our website is a contract
Compliance with our legal obligations
Your direct consent for information
Further details are listed below:

Name, contact details, delivery details

Required to:
Take your orders, process your payments and deliver the items you have purchased
Send you delivery update messages by SMS or email
Send you additional services you have requested, such as our marketing communications by SMS, post, or email
Link your retail and online records to provide you with a better shopping experience
Give you access to services reserved for registered users, such as wishlist's
Provide you with help and assistance via our Customer Service team
Fraud prevention and detection
Manage and create your online user account

Payment information

Required to:
Take payment for purchased goods and to provide refunds
Fraud prevention and detection
We do not store credit card or payment information on Zimmermann servers.

Contact history with us

Required to:
Provide personalised customer service and support
Train our staff
Purchase history and wishlist items

What you’ve purchased and what you’ve left in your basket or wishlist

Required to:
Deliver your purchases to you
Provide personalised customer service support, and process returns
Allow you to save items to purchase later – via wishlist or leaving them in your bag

Back in store notification requests

Required to:
Notify you if the specific product you requested has comes back in store

How we use information about your phone or laptop, and how you use our website. Information you give us when you browse our site, including your IP address, GEO location, device type, as well as how you use our website

Required to:
Analyse broad data to improve our website usability
And to serve you the right language and currency for your location
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We retain your personal information for as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

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