Our thoughts are with all those impacted by the heartbreaking global health crisis.

We are here to provide a small escape, however fleeting during this time and are continuing to operate our online business as usual. We will endeavour to deliver your orders as soon as possible in the current circumstances, however for the safety and welfare of our teams there may be some delays.

Our Customer Service Team remains on hand to answer any questions regarding your order.

The Zimmermann Team

Updated: 2nd November 2020

We are adhering to all relevant health and hygiene standards in line with guidance from the World Health Organisation. We are maintaining the highest standards of hygiene at all our stores, head office, and warehouse locations, and ensuring our employees only attend work if they are healthy and have not been in contact with any confirmed cases.

Stores:

Our priority is to keep our clients, team and the wider community safe and we have a number of measures in place for your next visit. When in store, all team members and clients must use hand sanitizer, and practice social distancing.

US, UK, and European stores:

In addition to the above, all team members and clients are requested to wear masks at all times when inside the store.

Online Order Delivery:

Our delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.

For a temporary period, our partners will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

Following government advice, some of our stores are closed. Visit our Stores page to see if your local store is open.

Due to the evolving situation, we ask clients to enter a residential address at checkout. This is in an effort to avoid any complications with your order should a business address be closed between ordering and delivering.

We are endeavouring to deliver all orders as soon as possible in the current circumstances. We will proactively contact you should there be any delays in you receiving your online order.

Online Purchases:
Items purchased online can be returned via our existing postal returns process. See the Returns page for further details. 

Notice for clients returning items from Mainland Europe: For returns from Non-European Union countries, contact Customer Service to arrange your return.

In-Store Purchases:
If your local store closed during the exchange period of your purchase, you may return your item for an exchange or store credit once the store re-opens.

Visit our Stores page to see if your local store is open.

Your local store will be in touch with you on these matters.

Our Customer Service team are available to support you. See the Contact Us page for their contact details and service hours.