Our thoughts are with all those impacted by the heartbreaking global health crisis.

We are here to provide a small escape, however fleeting during this time and are continuing to operate our online business as usual. We will endeavour to deliver your orders as soon as possible in the current circumstances, however for the safety and welfare of our teams there may be some delays.

Our Customer Service Team remains on hand to answer any questions regarding your order.

The Zimmermann Team

Updated: 26/05/2020

We are adhering to all relevant health and hygiene standards in line with guidance from the World Health Organisation. We are maintaining the highest standards of hygiene at all of our store distribution and warehouse locations, and ensuring our employees only attend work if they are healthy, and have not been in contact with any confirmed cases.

Australia Boutiques:

Our priority is to keep our clients, team and the wider community safe and we have a number of measures in place for your next visit. 

In addition to limiting the number of clients in our boutiques at any one time, we will be following the various protective measures as directed by local authorities. You can help us to keep everyone safe by using the hand sanitiser available instore and practicing social distancing during your visit.

Our delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.

For a temporary period, our partners will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact. 

We are endeavouring to deliver all orders as soon as possible in the current circumstances. We will proactively contact you should there be any delays in you receiving your Online order.

Due to the well-being of our team members, clients and the community we have made the decision to temporarily close our stores in the following regions:

United States
United Kingdom
Europe

Visit our Stores page for information on when they will reopen.

Your local store will be in touch with you on these matters.

Online purchases:

The returns period for online orders placed after March 16 2020 has been temporarily extended to 30 days, and returns to store is unavailable while stores are closed.

Items purchased online can be returned via our existing postal returns process. See the Returns page for further details. 

Notice for customers returning items from Mainland Europe: For returns from Non-European Union countries, contact Customer Service to arrange your return.

In-Store purchases:

For store purchases made between 9th March 2020 and 23rd March 2020, you may return your item for exchange or store credit once stores re-open and return to store is available.

Visit our Stores page for information on when they will reopen.

There may be delays in servicing deliveries in some shipping destinations due to restrictions. You are welcome to place orders, however we may not be able to fulfil your order until restrictions are removed. Our Customer Service team will be sure to contact you to advise of any delay.

Due to the evolving situation, we ask customers to enter a residential address at checkout. This is in an effort to avoid any complications with your order should a business address be closed between ordering and delivering.

Our Customer Service team are available to support you. See the Contact Us page for their contact details and service hours.