The Online Store Returns Policy & Process
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, subject to adherence to the following terms.
Returns or exchanges are accepted on items within 15 days from the date of shipment. Items returned outside this period will not be accepted. All new items following an in store exchange will be subject to the In Store Purchases Policy detailed below.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.
Swimwear and Lingerie
For all swimwear and lingerie, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Jewellery and Hair Accessories
All purchases on earrings and hair accessories are final sale. We will not accept returns on these items due to hygiene reasons.
Gift Cards may not be returned and are valid for 3 years from the date of issue. Gift Cards are valid for use on the EU Online Store, and in European Zimmermann stores.
In Store Purchases
The above policy only applies to the Zimmermann Online Store. Purchases and exchanges made in Zimmermann stores cannot be returned to the Online Store, and refunds are not available unless required by law. Returns other than for faulty items must be made within 7 days for either credit note or exchange, with proof of purchase. Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place. No refunds or exchanges on sale items unless faulty or required by law.
Zimmermann do not refund prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local custom office to obtain your tax refund.
While Zimmermann covers the costs of returns using the prepaid returns label within Europe, we do not refund initial shipping charges for items returned, other than for faulty items. Items exchanged will be re-sent at our cost.
The process for returning to the Online Store is detailed below:
1. Submit a Return
Registered users: login to your account, select ‘Orders’ from the menu and follow the steps. On completion of this process you will receive a return number, and an email confirming your return details.
Guest checkout users: contact Customer Service to generate a return number on your behalf. On completion of this process you will receive an email confirming your return details.
You may select a refund, store credit, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request in the comment box. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
2. Complete the Returns Form
All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
4. Send Your Return
• Affix the returns label (enclosed in your original shipment) to the outside of the package;
• Arrange a free collection online with DHL. If you are returning from Germany, go to the DHL link provided in the returns email and enter your 10 digit waybill number located under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX”. Review your details and select a convenient date and time for collection. Contact Customer Service to receive the DHL link for returns from all other European countries.
Zimmermann is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, to the Zimmermann Store in Paris. All in-store returns will be subject to adherence of the Online Store Returns Policy detailed above.
To return your purchase take the item(s) you wish to return or exchange, along with your confirmation email and all other paperwork and packaging included in your order. Returns cannot be accepted at Zimmermann Head Office, or the Capri and Saint Tropez stores.
Download a copy of the Returns Form.
Once you have submitted your return; following the instructions above, you can book a free DHL collection by clicking on your country: