The Online Store Returns Policy & Process
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, subject to adherence to the following terms.
Returns or exchanges will only be accepted on items within 15 days from the date of shipment. Orders placed between March 16th 2020 and June 24 2020 are applicable for our extended return policy of 30 days from the date of shipment with proof of purchase on items. Items returned outside their respective period will not be accepted. All new items following an in store exchange will be subject to the In Store Purchases Policy detailed below.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.
Swimwear and Lingerie
For all swimwear and lingerie, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Jewellery and Hair Accessories
All purchases on earrings and hair accessories are final sale. We will not accept returns on these items due to hygiene reasons.
Gift Cards may not be returned and are valid for 3 years from the date of issue. Gift Cards are valid for use on the EU Online Store, and in European Zimmermann stores.
For all Non-European Union Countries, you can reach out to customer service for support with processing your return or exchange.
Zimmermann do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
While Zimmermann covers the costs of returns using the prepaid returns label, we do not refund initial shipping charges for items returned, other than for faulty items. Items exchanged will be re-sent at our cost.
The above policy only applies to the Zimmermann Online Store.
In Store Purchases
No refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 14 days for either credit note or exchange on presentation of receipt. Returned garments must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. No refunds or exchange on sale items unless faulty or required by law. Purchases and exchanges made in Zimmermann stores cannot be returned to the Online Store.
The process for returning to the Online Store is detailed below:
1. Submit a Return
Registered users: login to your account, select ‘Orders’ from the menu and follow the steps. On completion of this process you will receive a return number, and an email confirming your return details.
Guest checkout users: go to the Guest Returns page and follow the steps. On completion of this process you will receive an email confirming your return details.
You may select a refund, store credit, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request in the comment box. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
2. Complete the Returns Form
All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
4. Send Your Return
• Affix the returns label (enclosed in your original shipment) to the outside of the package;
• Arrange a free collection online with DHL. If you are returning from Germany, go to the DHL link provided in the returns email and enter your 10 digit waybill number located under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX”. Review your details and select a convenient date and time for collection. Contact Customer Service to receive the DHL link for returns from all other European countries.
Zimmermann is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Due to the well-being of our team members, clients and the community we have made the decision to temporarily close our stores in Europe. Accept our apologies for the inconvenience.
Returns via post remain available, see details in the section below.
View our Stores page for updates on the stores re-opening.
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, to the Zimmermann Store in Paris. All in-store returns will be subject to adherence of the Online Store Returns Policy detailed above.
To return your purchase take the item(s) you wish to return or exchange, along with your confirmation email and all other paperwork and packaging included in your order. Returns cannot be accepted at Zimmermann Head Office, or the Capri and Saint Tropez stores.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5-8 working days of receiving your return.
Returns or exchanges will only be accepted on items within 15 days from the date of shipment. Orders placed between March 16th 2020 and June 24 2020 are applicable for our extended return policy of 30 days from the date of shipment with proof of purchase on items. Items returned outside their respective period will not be accepted.
Download a copy of the Returns Form.
Once you have submitted your return; following the instructions above, you can book a free DHL collection by clicking on your country: