Orders & Shipping
The Online Store policy and processes
You are currently on our Europe based site, which ships to all European countries.
All orders received during normal business hours; Monday to Friday, are processed for shipment within 24 hours. Orders are shipped Monday to Friday.
Metro deliveries will arrive within 1-3 business days from the date of shipment, regional and international deliveries may take an additional 2-4 days.
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, contact Customer Service.
During sale periods we will endeavour to commit to our normal delivery times, however some deliveries may take 1-2 days longer.
In case of any delay to processing times, you will be notified by email.
For shipping within Europe, we use DHL Express Worldwide and GLS Express. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm, or provide a business address.
We cannot deliver to PO Box addresses or On-Forwarding agencies. Orders to PO Box addresses or On-Forwarding agencies may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
Free shipping applies to all Express orders over €500.
Orders below €500:
All prices are shown in EUR.
All product prices indicated, and payments made on the European Online Store are in EUR currency. Local sales tax is added to the order total for all shipments within the European Economic Area (EEA).
Deliveries to most European countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the Checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Europe; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery country. Countries shipped with DDP include:
If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office.
Items you exchange will be re-sent at the cost of Zimmermann.
Zimmermann do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
For all Non-European Union Countries, you can reach out to customer service for support with processing your return. We will generate the documentation to support the return process, the cost of the return shipment will be at your expense.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Customer Service immediately.
If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. Zimmermann reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively contact Customer Service for all Online Store and order enquiries.
The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express, Maestro, Discover), PayPal, and Zimmermann gift cards.
Transaction processing is based in the UK, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Customer Service team will be in touch to request further information from you, which may be an electronic copy of a government issued ID.
Sale only includes select styles and excludes all new season collections. Sale prices are valid in European stores only and online within Europe. Zimmermann Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the Zimmermann Online Store.