Orders & Shipping
The Online Store policies and processes
All orders are processed for shipment within 1 business day. Orders are shipped Monday to Friday.
Metro deliveries will arrive within 1-3 business days from the date of shipment, regional deliveries may take an additional 2-4 business days.
During sale periods we endeavour to deliver all orders within our regular delivery times, but due to occasional delays some deliveries may take 1-2 days business longer.
When your order has been placed, a confirmation email will be sent to your nominated email address.
In the case of any delay to processing times for any delivery service, you will be notified by email.
You are currently on our Hong Kong S.A.R based store, which ships to all regions of Asia, with the exception of countries located in West Asia.
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.
We cannot deliver to PO Box or Parcel Locker addresses. Orders to these addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
For shipping in Asia, we use DHL's Express International service.
Free Express Delivery Duty Paid (DDP) shipping is available on orders over $500. There will be no additional charges at checkout or at any stage during delivery.
Express orders below $500: $20
All prices are shown in USD.
All product prices indicated, and payments made on the Hong Kong S.A.R Online Store are in USD currency.
Deliveries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase.
The Duties and Taxes applied to your order is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
Should you wish to return an item, Zimmermann do not refund international prepaid tax and duties paid at the time of checkout for Delivered Duties Paid (DDP) orders or tax and duties paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.
We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage and import costs are not refundable. For exchanged items Zimmermann will cover the shipping cost, however duties and taxes will be collected for the exchanged items.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Customer Service immediately.
If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the client incurring redirection fees. Zimmermann reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Customer Service for all Online Store and order enquiries.
Transaction processing is based in the US, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Customer Service team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from. If your ID cannot be verified it may result in your order being cancelled.
Sale only includes selected styles and excludes all new season collections. Sale prices are valid online within Hong Kong S.A.R. Zimmermann Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the Zimmermann Online Store.