Orders & Shipping
The Online Store policies and processes
You are currently on our Hong Kong S.A.R based store, which ships to all regions of Asia, with the exception of countries located in West Asia.
For shipping to Asia, we use DHL's Express Worldwide service.
All orders received during normal business hours; Monday to Friday, are processed for shipment within 24 hours. Orders are shipped from Australia, Monday to Friday. Metro deliveries will arrive within 1-3 business days, regional deliveries may take an additional 2-4 days.
Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
All deliveries must be signed for. Ensure someone will be able to sign for the delivery between 9 am and 6 pm, or provide a business address.
Free Express Delivery Duty Paid (DDP) shipping is available on all orders. There will be no additional charges at checkout or at any stage during delivery.
All product prices indicated, and payments made on the Hong Kong S.A.R Online Store are in USD currency.
Deliveries are shipped on a Delivery Duty Paid (DDP) basis and these costs are covered by Zimmermann, which means you will not have to pay additional fees when your order arrives. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These additional costs are covered by Zimmermann.
The Duties and Taxes Zimmermann will pay is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
Items you exchange will be re-sent at the cost of Zimmermann, however return postage costs are not refundable.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Customer Service immediately.
If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. Zimmermann reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively contact Customer Service for all Online Store and order enquiries.
Transaction processing is based in the US, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Customer Service team will be in touch to request further information from you, which may be an electronic copy of a government issued ID.
Sale only includes selected styles and excludes all new season collections. Sale prices are valid online within Hong Kong S.A.R. Zimmermann Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the Zimmermann Online Store.