Orders & Shipping
The Online Store policies and processes
Express & International
All Express and International orders are processed for shipment within 1 business day. Orders are shipped Monday to Friday.
Metro deliveries will arrive within 1-3 business days from the date of shipment, regional and international deliveries may take an additional 2-4 business days.
During sale periods we endeavour to deliver all orders within our regular delivery times, but due to occasional delays some deliveries may take 1-2 days business longer.
Orders will arrive by 6 pm on the same or next business day.
When your order has been placed, a confirmation email will be sent to your nominated email address.
In the case of any delay to processing times for any delivery service, you will be notified by email.
You are currently on our Australian based store, which ships to the following regions:
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.
We cannot deliver to PO Box or Parcel Locker addresses. Orders to these addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
For deliveries to Australian metropolitan areas (excluding Darwin), the Online Store may present a Priority delivery option in the checkout. The Online Store will present this option provided all items in your order qualify, and your order is placed prior to 12 pm midday on any business day (Monday to Friday).
Orders will arrive by 6 pm on the same, or next business day.
For shipping within Australia, we use DHL's Express Domestic service.
For shipping outside of Australia, we use DHL's Express International service.
For Priority delivery, we use Bonds Couriers.
Free Express shipping for orders over $500.
Express orders below $500:
Within Australia: $12
International: $20. Excluding duties and taxes for your country.
Within Australia: $20
All prices are shown in AUD.
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is added to the order total for all shipments within Australia.
For orders to countries outside of Australia, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery location.
Deliveries to New Zealand are shipped DDP.
Should you wish to return an item, Zimmermann do not refund international prepaid tax and duties paid at the time of checkout for Delivered Duties Paid (DDP) orders or tax and duties paid at time of customs entry for Delivered Duties Unpaid (DDU) orders with the exception of New Zealand tax (tax only). Residents from all other countries can contact their local customs office to obtain a tax refund.
While Zimmermann covers the costs of returns using the prepaid returns label within AU & NZ, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. For exchanged items Zimmermann will cover the shipping cost, however, duties and taxes will be collected for the exchanged items.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Customer Service immediately.
If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the client incurring redirection fees. Zimmermann reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Customer Service for all Online Store and order enquiries.
Transaction processing is based in Australia, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Customer Service team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from. If your ID cannot be verified it may result in your order being cancelled.
Sale only includes selected styles and excludes all new season collections. Sale prices are valid in Australian stores, and online within Australia, New Zealand, and Oceania. Zimmermann Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the Zimmermann Online Store.