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Details of the Privacy Policy
This Privacy Notice is designed to assist you in understanding how Zimmermann Wear Pty Ltd (“Zimmermann”, “we”, “us” “our”) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermannwear.com) (the “Site”), use the services we provide on the Site (together, the “Services”), and in our stores. This Notice also explains the choices you have regarding our use of your information.
For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect the following categories and types of personal information
We collect personal information about you automatically when you:
Information we collect about you from third parties:
We collect and process your personal information on AWS servers in Australia when you:
In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information.
“Cookies” are small pieces of text sent to and stored by your web browser by a website you visit. We place and store cookies for multiple purposes. Cookies enable us to personalize your viewing experience. When you revisit our Site, we can recognize you by the cookie and customize your experience at the Site accordingly. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.
To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below:
We use the following cookies on our Site:
Cookie | Purpose | Description |
_ga | Performance / Functional | This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
_guid | Performance / Functional | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating analytics reports. |
user_allowed_save_cookie | Performance / Functional | This cookie is set when you choose to Accept cookies so that we do not ask you again for 365 days. |
recently_viewed_product | Performance / Functional | This cookie is used to display your previously viewed products. |
inside-au | Performance / Functional | This cookie helps us facilitate the live chat service on our Site. |
fs_uid | Performance / Functional | This cookie helps us improve the usability of the Site, and the overall customer experience. |
scarab.profile | Functional | This cookie stores user profile information, products the user browsed, etc. |
scarab.visitor | Functional | This cookie is used to display personalized product recommendations. |
__stid | Functional | This cookie helps us facilitate the Share This service on our Site. |
_fbp | Targeting/Advertising | This cookie stores the visitor id which will be used by the Facebook Pixel. |
fr | Targeting/Advertising | This cookie tracks opted out Facebook users |
Rmuid | Targeting/Advertising | This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners. |
We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. Through these trackers we also process click through information from our marketing emails to our Site.
Behavioral or Interest-Based Advertising Generally
Zimmermann does not presently use Ad Choices. To learn more about the use of your information for behavioral advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp).
Some mobile devices provide options to opt out of behavioral advertising, such as the “Limit Ad Tracking” setting on iOS devices or setting to “Opt out of Interest-Based Ads” on Android devices.
Please note that these actions will not opt you out of being served advertising. You will continue to receive generic ads.
Google Analytics
See http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.
Facebook Pixel
You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. For European users, please visit the European Interactive Digital Advertising Alliance.
Cookie Settings
You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera.
If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly.
If you choose to opt out, we will place an “opt-out cookie” on your computer. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (“essential cookies”). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.
General sharing:
We may share your personal information with our service providers and other third parties as described below:
Sharing in the past 12 months:
For a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties:
For a Sale. Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. In the preceding twelve (12) months, we have sold your internet or other electronic network activity collected via cookies to data analytics providers and ad networks. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below.
We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. In both circumstances, we may also share inferences made from the aforementioned categories of personal information. You may opt-out of this sharing practice by contacting us at customerservice@zimmermann.com.
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure with security measures such as access controls. Our employees and agents are obliged to treat any personal information held by us confidentially.
Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. If you have any security questions, please contact us at the Contact Information below.
You can request deletion of your account by contacting us at customerservice@zimmermann.com.
We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Below are some more specific reasons we would retain some data for longer periods of time:
Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
Marketing. We may use your identifiers to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you. You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. You can do this by:
It may take up to 48 hours for your status to be updated on our systems. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Customer Service to be removed from this notification list for each item you have requested.
Inside chat service. We use the Inside Chat service which involves use of cookies to track consumer activity and log chat activity on the website. Zimmermann will not intentionally collect personal information via Inside Chat, but may aggregate data collected on the Zimmermann website, with or without data collected from other sites. You have the option to opt out of tracking by contacting customer service.
Rakuten Marketing. Zimmermann partners with Rakuten Marketing, who may collect personal information when you interact with our site. You can review the collection and use of this information or opt out of Rakuten’s collection of your personal information here.
Your Rights Under the Australian Privacy Act
In accordance with the Australian Privacy Act you have rights to access your personal information, correct your personal information, opt-out of direct marketing and make a complaint if you believe your personal information has been mishandled.
If you are concerned about how we have handled your personal information, please let us know and we will try to fix it. Please contact the “Privacy Officer” at customerservice@zimmermann.com, +61 1800 738 895 or 120 Dunning Avenue, Rosebery Sydney NSW, 2018. We will respond to you within 30 days.
If you are not satisfied with how we have handled your complaint, you can ask us to review your complaint or you can contact the Office of the Australian Information Commissioner.
Your Rights Under the General Data Protection Regulation
If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR:
To exercise these rights, please contact us at customerservice@zimmermann.com.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
This Privacy Policy may be updated and changed from time to time. We will post the new Policy on the Site and will indicate the date it goes into effect. If the changes materially affect your rights, our Site will contain a special notice about the changes and, if required by law, will prompt you for your consent for certain changes. Each version of this Privacy Policy will be identified by its effective date, which you can find at the bottom of this Policy.
If you have any questions or comments about our privacy practices, you can contact us at:
Zimmermann
Attention: The Privacy Officer
Zimmermann, Australian Head Office
120 Dunning Avenue
Rosebery Sydney 2018
Australia
customerservice@zimmermann.com
The effective date of this notice is October 19, 2020.
Policy & Process
Click here to submit an online return. A return request must be submitted to receive your refund within normal processing times.
This section of the policy is for In-Store and Online Purchases.
You may return or exchange your purchase, subject to the following terms:
For in-store full-price purchases, returns other than for faulty goods must be made within 7 days for credit note or exchange. All sale items purchased in store are final sale. No refunds unless required by law.
For online purchases, returns other than for faulty goods must be made within 15 days from the date of delivery, for refund, credit note or exchange.
Returns only accepted with proof of purchase.
Unless the return is required by law:
• Items must be in original condition (including tags) and must not have been worn, altered or washed.
• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
• For online purchases, all packaging (including garment bags) shipped with your order must be returned.
• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.
• For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sized of bikini sets differ, or the item otherwise shows signs of wear.
• Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
• Gift Cards may not be returned and will be honoured for 3 years from the date of issue. Gift Cards are valid for use on the Australian Online Store, and in Zimmermann stores nationally.
•All purchases on earrings, tights, hair clips, hair chignons, and hair pins are final sale. We will not accept returns on these items due to hygiene reasons.
• If a client has exchanged a garment for a credit note, and then seeks to return the garment which was purchased with that credit note, Zimmermann may refuse the return.
This policy does not apply to Zimmermann Outlets or David Jones Concessions.
Should you wish to return an item, Zimmermann do not refund international prepaid tax and duties paid at the time of checkout for Delivered Duties Paid (DDP) orders or tax and duties paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.
Items you exchange will be re-sent at the cost of Zimmermann, however return postage costs are not refundable. Zimmermann do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item; with the exception of New Zealand tax (tax only). Residents from all other countries can contact their local customs office to obtain a tax refund.
In-store purchases cannot be returned to the online store.
Online purchases may be returned to a Zimmermann store. All new items following an in store exchange will be subject to the In Store Purchases Policy. All in-store refunds will be processed by our Online Customer Service team, subject to these terms.
For returns to the Zimmermann online store, follow the procedure below.
You may return or exchange (where available) your Zimmermann Online purchase, including sale items, to a Zimmermann store. All in-store returns will be subject to the Returns Policy detailed above. All new items following an in-store exchange will be subject to the same Return Policy.
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of delivery.
To return your purchase take the item(s) you wish to return or exchange to a Zimmermann store at your convenience, along with your confirmation email and all other paperwork and packaging included in your order. Zimmermann Outlets, Head Office, and David Jones Concessions are excluded.
All in-store refunds will be processed by our Online Customer Service team.
We offer a free returns courier service for online orders, where available. Follow the steps below to use this service.
Note: You will need access to a printer to use this free service.
1. Submit a Return
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process you will receive an email confirming your return details.
You may select a refund, store credit, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request in the comment box. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
2. Book Your Free Return Courier
• Clients in Australia or New Zealand: Book your free DHL collection during the 'Submit a Return Request' process detailed above, or at a later time via the 'BOOK COURIER' button in your Return Confirmation email.
• Clients in all other locations: contact Customer Service to book your return on your behalf.
Note: to use this free service you will need access to a printer.
3. Pack Your Return
Carefully pack your return item(s) into one box or satchel, enclose the completed returns form, order invoice, and any additional paperwork supplied to you by DHL during the courier booking process. If your return does not fit in one box contact Customer Service for an additional return label.
4. DHL Collection
DHL will collect your return on your booked date, and deliver it to the Zimmermann Online Store for processing.
Each order is entitled to one free return collection.
Note: This return service is not currently available in the Northern Mariana Islands, and some regional areas of some Pacific Islands.
To view, change, or cancel your existing DHL return booking, view the steps described in the section below.
To view, change, or cancel your existing DHL return courier booking, go to your DHL Label Confirmation email and follow the steps.
To book your free return courier, follow the steps in the section above.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 working days of receiving your return. During sale periods returns processing may take 1-2 days longer.
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times.
