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© Zimmermann

Privacy Notice

Details of the Privacy Policy

This Privacy Notice is designed to assist you in understanding how Zimmermann Wear Pty Ltd (“Zimmermann”, “we”, “us” “our”) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermannwear.com) (the “Site”), use the services we provide on the Site (together, the “Services”), and in our stores. This Notice also explains the choices you have regarding our use of your information.
For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect the following categories and types of personal information
- Identifiers, such as your name, email, postal address, account name, and phone number;
- Protected classifications, like your race, veteran status, and disability status, as provided when you apply for employment through our website;
- Financial information, like your credit card number or debit card number you’ve used in a transaction with us;
- Commercial information, like products you purchased, considered, or viewed on our Site or in our stores;
- Sensory/Biometric information, like CCTV images in our stores from security cameras;
- Internet activity, like your online identifier, IP address, browsing history, search history, click history, information about how you navigate within our Services and which elements of our Services you use the most; and
- Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences and characteristics.
We collect personal information about you automatically when you:
- Log data. Our servers automatically record certain information sent by your browser, such as your web page or resource request, your IP address, your referring/exit URLs, your browser type and operating system, and the date and time of your request. We also collect your search criteria and shopping history.
- Cookie data. We use cookies and similar tools to enable the functionality of our Site and Services, to assess and improve our Site and Services, and to deliver more tailored content to you. For more information on cookies, see the section below titled “What Cookies We Use And Why”.
Information we collect about you from third parties:
- We collect your personal information from social media and video sharing sites like Instagram, Facebook, Twitter, Pinterest, and YouTube. This includes your email address if you sign-up to our newsletters and your user name or handle if you follow Zimmermann’s social media accounts.
- When you use the Google Maps service on our Site to locate our nearest store, we may use collected geolocation data.
- We also use a social media reporting tool, which provides us with user names and handles of our social media followers.
We collect and process your personal information on AWS servers in Australia when you:
- Visit our Site. When you visit our Site, we collect your internet activity. We collect this information so that we may:
  - Measure and provide you with optimized targeted advertising
  - Conduct data analytics
  - Improve our Services
  - The legal basis for this processing is your consent and you can revoke your consent at any time by clearing cookies on your device (see How to Opt Out of Cookies, below) and then selecting ‘opt out’ when the cookie banner represents on your device or by clicking the unsubscribe link on the footer of our marketing emails.
- Make a purchase.
  - If you make a purchase on our Site, we collect your identifiers, financial information, commercial information, internet activity, and inferences from those categories.
  - If you make a purchase at one of our stores, we collect your identifiers, financial information, commercial information, possibly other personal information provided by you, and inferences from those categories.
  - When you make a purchase either on our Site or in our stores, we collect this information so that we may:
    Communicate with you and receive, process, confirm, send, and track your order
    Provide you with an optimized customer experience
    Inform you of our new products and offers
  - The legal basis for this processing is performance of our contract with you.
- Contact Us. When you contact us by phone, email, WhatsApp, brand social accounts, or by live chat, we collect your identifiers, inferences from this category of information, and any other information you would like to share with us. If available, we also collect your internet activity information and commercial information. We collect this information so that we can:
  - Communicate with you concerning your questions, comments, or concerns
  - Troubleshoot where necessary, diagnose technical and service problems, and address any issues you have with our Site or Services
  - Provide personalized customer service support
  - Process returns.
  - The legal basis for this processing is performance of our contract with you.
- Create an account with us. When you create an account, we collect your identifiers, so that we may:
  - Create and manage your online user account
  - Maintain your purchase history
  - Provide you with access to services such as our wish list or leaving items in your bag
  - The legal basis for this processing is performance of our contract with you.
- Apply for employment. When you apply for employment, we collect your identifiers, employment information, your education information, and any other information you decide to share with us. We collect this information so that we may communicate with you and assess your qualifications for the position for which you applied. The legal basis for this processing is the processing is necessary to perform a contract or to take steps at your request before entering a contract.
- When you sign up for our marketing emails. When you sign up for our marketing emails, we collect your identifiers, so that we may send you newsletters. The legal basis for this processing is your consent and you can revoke your consent at any time by unsubscribing from the footer of our marketing emails or emailing
  customerservice@zimmermann.com.
- Accept an invitation to join a loyalty program. If you are included in a loyalty program, we process your identifiers, commercial information, financial information, internet activity information, and inferences from those categories. We collect this information so that we may:
  - Communicate with you
  - Track your purchases to confirm your eligibility on an annual basis
  - The legal basis for this processing is performance of our contract with you.
- Maintain and improve our business, Site, and Services. To maintain and improve our overall business, we collect your identifiers, commercial information, and internet activity information. We collect this information so that we may:
  - Administer our Site and improve our Site usability
  - Track user movements on our Site
  - Gather broad demographic data for aggregate use for benchmarking and marketing.
  - The legal basis for this processing is our legitimate interests in improvement of the Services.
In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information.

“Cookies” are small pieces of text sent to and stored by your web browser by a website you visit. We place and store cookies for multiple purposes. Cookies enable us to personalize your viewing experience. When you revisit our Site, we can recognize you by the cookie and customize your experience at the Site accordingly. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.
To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below:

Required: These cookies are required for making use of the Services. These cookies include security cookies to authenticate users, prevent fraudulent use, and protect user data from unauthorized parties as well as session cookies that remember your log-in session so you can move easily within the Services.
Functional: These cookies record some of your activity on the Services as well as information about your device, such as what browser you are running and what pages you access. This information helps us and our third party service providers diagnose server and software errors, and in cases of abuse, track and mitigate the abuse.
Analytics: Our service providers, including Google use cookies as part of their tools. These cookies allow our service providers and us to recognize and count the number of users of the Services, to see how users move around the Site, and how they engage with different functions, including usage statistics, when they are using the Services. This helps us improve the way our Services work, for example by making sure our users are finding what they need easily.
Marketing and Advertising: Our advertising providers use cookies and web pixels to identify and store behaviors that users take when visiting our Site (such as pages visited and search terms used). These cookies are used in order to: (i) identify you as a prospect for our Services; (ii) deliver advertisements that are more relevant to you and your interests; (iii) limit the number of times you see an advertisement as well as (iv) help measure the effectiveness of the advertising campaign. If a user engages with our content, their behavior on our Site is used to present them with targeted advertising based on their interests. This means that after you are done browsing our Site you may see some advertisements about our Services elsewhere on the Internet. For more information on how to opt out of advertising cookies, please see below.

We use the following cookies on our Site:

Cookie	Purpose	Description
_ga	Performance / Functional	This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gat_UA-NNNNNNNN-NN	Performance / Functional	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
currency_code	Performance / Functional	This cookie stores your preferred currency to make it easier for you to shop when you next visit the Site.
frontend	Performance / Functional	This cookie creates a unique identification to store your session id on our server, enabling the Site to provide faster login, and to remember the items in your cart.
geoip_store_code	Performance / Functional	This cookie informs us which country you are accessing the Site from.
inside-au	Performance / Functional	This cookie helps us facilitate the live chat service on our Site.
fs_uid	Performance / Functional	This cookie helps us improve the usability of the Site, and the overall customer experience.
scarab.visitor	Functional	This cookie is used to display personalized product recommendations.
fr	Targeting/Advertising	This cookie tracks opted out Facebook users
Rmuid	Targeting/Advertising	This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners.

We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. Through these trackers we also process click through information from our marketing emails to our Site.

Facebook Pixel. We use Facebook Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. This allows your behavior to be tracked after you have been redirected to our website by clicking on the Facebook ad. The Facebook Pixel stores a cookie on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. We do not have access to the information collected through the Facebook Pixel. However, the information collected via the Facebook Pixel, on our website as well as other websites on which Facebook Pixel is installed, is also stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook's Data Usage Policy. The Facebook Pixel also allows Facebook and its partners to show you advertisements on and outside of Facebook. Such sharing may be deemed a sale under the California Consumer Privacy Act. You can opt-out of displaying Facebook ads and sharing by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance here. For European users, please visit the European Interactive Digital Advertising Alliance.
Google Analytics. We use Google Analytics to collect information on your use of the Site to improve our Site. In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to our Site or to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Notice available here. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here.

Behavioral or Interest-Based Advertising Generally
Zimmermann does not presently use Ad Choices. To learn more about the use of your information for behavioral advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp).
Some mobile devices provide options to opt out of behavioral advertising, such as the “Limit Ad Tracking” setting on iOS devices or setting to “Opt out of Interest-Based Ads” on Android devices.
Please note that these actions will not opt you out of being served advertising. You will continue to receive generic ads.
Google Analytics
See http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.
Facebook Pixel
You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. For European users, please visit the European Interactive Digital Advertising Alliance.
Cookie Settings
You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera.
If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly.
If you choose to opt out, we will place an “opt-out cookie” on your computer. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (“essential cookies”). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.
General sharing:
We may share your personal information with our service providers and other third parties as described below:
- Advertising partners. We may share your identifiers, commercial information, internet activity, and inferences regarding the described categories with our advertising partners. We share this information so that we may:
  - Deliver more relevant ads and promotional messages to you
  - Understand your interests and preferences so that we can deliver relevant advertisements to you.
- Within Zimmermann. We may share your identifiers, commercial information, internet activity information, and inferences regarding the described categories of information within our corporate family, such as our subsidiaries or affiliates to the extent permitted by law. The legal basis for this is our legitimate interest in carrying out or business operations efficiently.
- Service Providers. We may share your identifiers, financial information, internet activity information, commercial information, and inferences regarding the described categories of information, with our service providers (including our website developers, IT services, email marketing platforms, social media reporting tools, financial institutions, and distribution and delivery services) to perform services for or on our behalf. We share this information in order to perform marketing activities and back in stock notifications, conduct surveys, validate your employment application, deliver your order, notify you with updates regarding your order, and trouble shooting. The legal basis for this sharing is our legitimate interest in providing the Services more efficiently.
- Corporate Reorganization. In the event we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, your personal information would be part of the assets shared with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. If we undergo bankruptcy or liquidation, personal information would be part of the liquidation assets and we would share it with third parties in the course of such proceedings. The legal basis for this is our legitimate interest in carrying out our business operations.
- For legal purposes. We will share personal information where we are legally required to do so, such as in response to court orders, law enforcement or legal processes; to establish, protect, or exercise our legal rights or contractual obligations; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law. The legal basis for this processing is compliance with a legal obligation applicable to us, our legitimate interest in compliance with other laws applicable to Zimmermann, and our legitimate interest in the protection of the rights of others.
- With Your Consent. Apart from the reasons identified above, we may request your permission to use or share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information, or before the personal information you have already provided is used or shared for such purpose. You can revoke your consent at any time.
Sharing in the past 12 months:
For a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties:
- We have disclosed your identifiers and internet activity information to companies that provide us with IT systems support.
- We have disclosed your identifiers, financial information, and customer records information to data analytics providers and other third parties to help perform services, including, maintaining or servicing customer accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, providing email communications, providing delivery services, and hosting our Site.
- We have disclosed your identifiers, and internet activity information to IT support and data analytics providers to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair Site errors that impair functionality.
For a Sale. Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. In the preceding twelve (12) months, we have sold your internet or other electronic network activity collected via cookies to data analytics providers and ad networks. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below.
We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. In both circumstances, we may also share inferences made from the aforementioned categories of personal information. You may opt-out of this sharing practice by contacting us at customerservice@zimmermann.com.
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure with security measures such as access controls. Our employees and agents are obliged to treat any personal information held by us confidentially.
Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. If you have any security questions, please contact us at the Contact Information below.
You can request deletion of your account by contacting us at customerservice@zimmermann.com.
We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Below are some more specific reasons we would retain some data for longer periods of time:
- Security, Fraud & Abuse Prevention. For example, to protect you, other people, and us from fraud, abuse, and unauthorized access.
- Financial Record-Keeping. When you make a payment to us we are often required to retain this information for a longer period of time for purposes of accounting, dispute resolution, and compliance with tax, anti-money laundering, and other financial regulations
- Comply With Legal or Regulatory Requirements. To meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations
- Direct Communications With Us. If you have directly communicated with us, we may retain reasonable records of those communications.
Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
Marketing. We may use your identifiers to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you. You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. You can do this by:
- Following the instructions at the bottom of our Newsletter communications
- Login to your online account to manage our marketing communications
- Contact Customer Service to remove you
It may take up to 48 hours for your status to be updated on our systems. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Customer Service to be removed from this notification list for each item you have requested.
Inside chat service. We use the Inside Chat service which involves use of cookies to track consumer activity and log chat activity on the website. Zimmermann will not intentionally collect personal information via Inside Chat, but may aggregate data collected on the Zimmermann website, with or without data collected from other sites. You have the option to opt out of tracking by contacting customer service.
Rakuten Marketing. Zimmermann partners with Rakuten Marketing, who may collect personal information when you interact with our site. You can review the collection and use of this information or opt out of Rakuten’s collection of your personal information here.
Your Rights Under the Australian Privacy Act
In accordance with the Australian Privacy Act you have rights to access your personal information, correct your personal information, opt-out of direct marketing and make a complaint if you believe your personal information has been mishandled.
If you are concerned about how we have handled your personal information, please let us know and we will try to fix it. Please contact the “Privacy Officer” at customerservice@zimmermann.com, +61 1800 738 895 or 120 Dunning Avenue, Rosebery Sydney NSW, 2018. We will respond to you within 30 days.
If you are not satisfied with how we have handled your complaint, you can ask us to review your complaint or you can contact the Office of the Australian Information Commissioner.
Your Rights Under the General Data Protection Regulation
If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR:
- Right to Access. You have the right to ask us for copies of your personal information. This right has some exemptions, which means you may not always receive all the personal information we process.
- Right to Rectify You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Right to Erasure. You have the right to ask us to erase your personal information in certain circumstances.
- Right to Restrict Processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances. See Your Choice With Respect To Your Personal Information for additional ways you can restrict processing of your personal information.
- Right to Object to Processing. You have the right to object at any time, for reasons arising from your particular situation, to processing of your personal information, which is carried out on the basis of our legitimate interests. See Your Choice With Respect To Your Personal Information for additional ways you can object to processing of your personal information.
- Right to Data Portability. This only applies to personal information you have given us. You have the right to ask that we transfer the personal information you gave us from one organization to another, or give it to you.
- Right to Lodge a Complaint. A list of Supervisory Authorities is available here.
To exercise these rights, please contact us at customerservice@zimmermann.com.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
This Privacy Policy may be updated and changed from time to time. We will post the new Policy on the Site and will indicate the date it goes into effect. If the changes materially affect your rights, our Site will contain a special notice about the changes and, if required by law, will prompt you for your consent for certain changes. Each version of this Privacy Policy will be identified by its effective date, which you can find at the bottom of this Policy.
If you have any questions or comments about our privacy practices, you can contact us at:
Zimmermann
Attention: The Privacy Officer
Zimmermann, Australian Head Office
120 Dunning Avenue
Rosebery Sydney 2018
Australia
customerservice@zimmermann.com
+61 1800 738 895
The effective date of this notice is October 19, 2020.

Returns

Policy & Process

Click here to submit an online return. A return request must be submitted to receive your refund within normal processing times.
This section of the policy is for In-Store and Online Purchases.
You may return or exchange your purchase, subject to the following terms:
For in-store full-price purchases, returns other than for faulty goods must be made within 7 days for credit note or exchange. All sale items purchased in store are final sale. No refunds unless required by law.
For online purchases, returns other than for faulty goods must be made within 15 days from the date of delivery, for refund, credit note or exchange.
Returns only accepted with proof of purchase.
Unless the return is required by law:
• Items must be in original condition (including tags) and must not have been worn, altered or washed.
• For online purchases, all packaging (including garment bags) shipped with your order must be returned.
• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.
• For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
• Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
• Gift Cards may not be returned and will be honoured for 3 years from the date of issue. Gift Cards are valid for use on the Australian Online Store, and in Zimmermann stores nationally.
• All purchases on earrings, tights, and hair accessories are final sale. We will not accept returns on these items due to hygiene reasons.
• If a client has exchanged a garment for a credit note, and then seeks to return the garment which was purchased with that credit note, Zimmermann may refuse the return.
This policy does not apply to Zimmermann Outlets or David Jones Concessions.
Zimmermann does not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
For online purchases, we do not refund initial shipping charges for items returned, other than for faulty items.
In-store purchases cannot be returned to the online store.
Online purchases may be returned to a Zimmermann store. All new items following an in store exchange will be subject to the In Store Purchases Policy. All in-store refunds will be processed by our Online Customer Service team, subject to these terms.
For returns to the Zimmermann online store, follow the procedure below.
Items purchased online between the 7th and 24th December 2020 can be returned up to the 8th January 2021. Items purchased outside of this period are subject to our regular 15 day returns period.
You may return or exchange (where available) your Zimmermann Online purchase, including sale items, to a Zimmermann store. All in-store returns will be subject to the Returns Policy detailed above. All new items following an in-store exchange will be subject to the same Return Policy.
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of delivery.
To return your purchase take the item(s) you wish to return or exchange to a Zimmermann store at your convenience, along with your confirmation email and all other paperwork and packaging included in your order. Zimmermann Outlets, Head Office, and David Jones Concessions are excluded.
All in-store refunds will be processed by our Online Customer Service team.
We offer a free returns courier service for online orders, where available. Follow the steps below to use this service.
Note: You will need access to a printer to use this free service.
1. Submit a Return
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process you will receive an email confirming your return details.
You may select a refund, store credit, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request in the comment box. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
2. Book Your Free Return Courier
• Clients in Australia or New Zealand: Book your free DHL collection during the 'Submit a Return Request' process detailed above, or at a later time via the 'BOOK COURIER' button in your Return Confirmation email.
• Clients in all other locations: contact Customer Service to book your return on your behalf.
Note: to use this free service you will need access to a printer.
3. Pack Your Return
Carefully pack your return item(s) into one box or satchel, enclose the completed returns form, order invoice, and any additional paperwork supplied to you by DHL during the courier booking process. If your return does not fit in one box contact Customer Service for an additional return label.
4. DHL Collection
DHL will collect your return on your booked date, and deliver it to the Zimmermann Online Store for processing.
Each order is entitled to one free return collection.
Note: This return service is not currently available in the Northern Mariana Islands, and some regional areas of some Pacific Islands.
To view, change, or cancel your existing DHL return booking, view the steps described in the section below.
To view, change, or cancel your existing DHL return courier booking, go to your DHL Label Confirmation email and follow the steps.
To book your free return courier, follow the steps in the section above.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 working days of receiving your return. During sale periods returns processing may take 1-2 days longer.
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times.