The Online Store Returns Policy & Process
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, by returning it to a Zimmermann Store or by sending it back to the Zimmermann Online Store. Subject to adherence to the following terms (Zimmermann Outlets and David Jones Concessions are excluded).
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of shipment. Items returned outside this period will not be accepted. All new items following an in store exchange will be subject to the In Store Purchases Policy detailed below.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.
Swimwear and Lingerie
For all swimwear and lingerie, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Jewellery and Hair Accessories
All purchases on earrings and hair accessories are final sale. We will not accept returned earrings due to hygiene reasons.
Gift Cards may not be returned and are valid for 3 years from the date of issue. Gift Cards are valid for use on the Australian Online Store, and in Zimmermann stores nationally.
Zimmermann do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.
The above policy only applies to the Zimmermann Online Store. All new items following an in store exchange will be subject to the In Store Purchases Policy detailed below.
In Store Purchases
No refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 7 days for either credit note or exchange. Returned garments must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. No refunds or exchange on sale items unless faulty or required by law. Purchases and exchanges made in Zimmermann stores cannot be returned to the Online Store.
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, to a Zimmermann Store. All in store returns will be subject to adherence of the Online Store Returns Policy detailed above.
To return your purchase take the item(s) you wish to return or exchange to a Zimmermann Store at your convenience, along with your confirmation email and all other paperwork and packaging included in your order. Zimmermann Outlets, Head Office, and David Jones Concessions are excluded.
All in-store refunds will be processed by our Online Customer Service team.
The process for returning to the Online Store is detailed below:
1. Submit a Return
Registered users: login to your account, select ‘Orders’ from the menu and follow the steps. On completion of this process you will receive a return number, and an email confirming your return details.
Guest checkout users: go to the Guest Returns page and follow the steps. On completion of this process you will receive an email confirming your return details.
You may select a refund, store credit, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request in the comment box. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
2. Complete the Returns Form
All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
4. Send Your Return
For all returns use a reputable courier company such as DHL, or an express postal service to ensure your item is received within the accepted time frame.
Send your return to:
Zimmermann Online Store
68 Mentmore Avenue
Rosebery NSW 2018
For international returns state on the outside of your parcel that this is a ‘return to shipper’ and note the original tracking number.
Zimmermann is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 working days of receiving your return.
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of shipment. Items returned outside this period will not be accepted.
Download a copy of the Returns Form.