Orders & Shipping
The Online Store policies and processes
Our thoughts are with all those impacted by the heartbreaking global health crisis.
We are continuing to operate our online business as usual and will endeavour to deliver your orders as soon as possible in the current circumstances. Our Customer Service Team remains on hand to answer any questions regarding your order.
You are currently on our Australian based store, which ships to the following regions:
All Express and Express Worldwide orders received during normal business hours; Monday to Friday, are processed for shipment within 24 hours. Orders are shipped Monday to Friday.
Metro deliveries will arrive within 1-2 business days from the date of shipment, regional and international deliveries may take an additional 2-4 days.
When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, contact Customer Service.
During sale periods we will endeavor to commit to our normal delivery times, however some deliveries may take 1-2 days longer.
In the case of any delay to processing times, you will be notified by email.
For deliveries to Australian metropolitan areas (excluding Darwin), the Online Store may present a Same Day Delivery option in the checkout. The Online Store will present this option provided all items in your order qualify, and your order is placed prior to 12 pm on any business day (Monday to Friday).
Orders will arrive by 6 pm.
For shipping within Australia, we use DHL. Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm, or provide a business address.
We cannot deliver to PO Box or Parcel Locker addresses. Orders to PO Box or Parcel Locker addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
For shipping outside of Australia, we use DHL's Express Worldwide service. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
All deliveries must be signed for. Ensure someone will be able to sign for the delivery between 9 am and 6 pm, or provide a business address.
Free shipping applies to all Express orders over $500.
Express orders below $500:
Within Australia: $12
International: $20. Excluding duties and taxes for your country.
Same Day Delivery:
Within Australia: $25
All prices are shown in AUD.
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is added to the order total for all shipments within Australia.
For orders to countries outside of Australia, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery location.
Deliveries to New Zealand are shipped DDP.
If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office.
Items you exchange will be re-sent at the cost of Zimmermann, however return postage costs are not refundable. Zimmermann do not refund prepaid duties and taxes paid at the time of checkout. Should you wish to return the item for a refund or exchange, contact your local customs office to obtain your tax refund.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Customer Service immediately.
If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. Zimmermann reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively contact Customer Service for all Online Store and order enquiries.
Transaction processing is based in Australia, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Customer Service team will be in touch to request further information from you, which may be an electronic copy of a government issued ID.
Sale only includes selected styles and excludes all new season collections. Sale prices are valid in Australian stores, and online within Australia, New Zealand, and Oceania. Zimmermann Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the Zimmermann Online Store.