Orders & Shipping
The Online Store policies and processes
You are currently on our Australian based store, which ships to the following regions:
All Express and Express Worldwide orders received during normal business hours; Monday to Friday, are processed for shipment within 24 hours. Orders are shipped Monday to Friday.
Metro deliveries will arrive within 1-2 business days from the date of shipment, regional and international deliveries may take an additional 2-4 days.
When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, contact Customer Service.
During sale periods we will endeavor to commit to our normal delivery times, however some deliveries may take 1-2 days longer.
In the case of any delay to processing times, you will be notified by email.
For residents in metro areas (excluding Darwin), and where product is available in the same area, the Zimmermann Online Store offers a limited Same Day Delivery service on request. Orders using our this service are scheduled to be delivered within 4 hours of shipment.
To use this service, you must place your order prior to 12 midday, Monday to Friday. Immediately after completing your order send an email to firstname.lastname@example.org quoting your order number and requesting 'Same Day availability'. Upon receiving your request we will contact you and advise you on whether your item(s) are available for this service.
Same Day Delivery is only available on orders and email requests received between 12:00 AM (AEST) and 12:00 PM (AEST) each weekday; excluding public holidays. An additional fee (on top of existing shipping charges) of $15.00 will apply.
For shipping within Australia, we use DHL. Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm, or provide a business address.
We cannot deliver to PO Box or Parcel Locker addresses. Orders to PO Box or Parcel Locker addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
For shipping outside of Australia, we use DHL's Express Worldwide service. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.
All deliveries must be signed for. Ensure someone will be able to sign for the delivery between 9 am and 6 pm, or provide a business address.
Free shipping applies to all Express orders over $500.
Express orders below $500:
Within Australia: $12
International: $20. Excluding duties and taxes for your country.
Same Day Delivery:
Within Australia: An additional $15 on top of the Express shipping cost for your order.
All prices are shown in AUD.
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is added to the order total for all shipments within Australia.
For orders to countries outside of Australia, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Taxes and duties are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery location. Locations shipped with DDP include:
Hong Kong SAR
If a Delivery Duty Unpaid (DDU) destination is selected at checkout taxes and duties will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office.
Items you exchange will be re-sent at the cost of Zimmermann, however return postage costs are not refundable. Zimmermann do not refund prepaid tax and duties paid at the time of checkout. Should you wish to return the item for a refund or exchange, contact your local customs office to obtain your tax refund.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Customer Service immediately.
If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. Zimmermann reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively contact Customer Service for all Online Store and order enquiries.
Transaction processing is based in Australia, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Customer Service team will be in touch to request further information from you, which may be an electronic copy of a government issued ID.
Sale only includes selected styles and excludes all new season collections. Sale prices are valid in Australian stores, and online within Australia, New Zealand, Oceania and Asia. Zimmermann Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the Zimmermann Online Store.