The Online Store Returns Policy & Process
Click here to submit an online return. A return request must be submitted to receive your refund within normal processing times.
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, by returning it to a Zimmermann Store (currently unavailable) or by sending it back to the Zimmermann Online Store. Subject to adherence to the following terms (Zimmermann Outlets are excluded).
Returns or exchanges will only be accepted on items within 15 days from the date of delivery. Orders placed after Wednesday 30th December qualify for our extended return period of 30 days from the date of delivery; due to store closures. All new items following an in store exchange will be subject to the In Store Purchases Policy detailed below.
Items must be in original condition (including tags) and must not have been worn, altered or washed. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
Swimwear and Lingerie
For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Jewellery, Tights, and Hair Accessories
All purchases on earrings, tights, and hair accessories are final sale. We will not accept returns on these items due to hygiene reasons.
Gift Cards may not be returned and are valid for 3 years from the date of issue. Gift Cards are valid for use on the UK Online Store, and in Zimmermann stores nationally.
Zimmermann do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
While Zimmermann covers the costs of returns using the prepaid returns label within the UK, we do not refund initial shipping charges for goods returned, other than for faulty items. Items exchanged will be re-sent at our cost.
The above policy only applies to the Zimmermann Online Store.
In Store Purchases
No refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 14 days for either credit note or exchange on presentation of receipt. Returned garments must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. No refunds or exchange on sale items unless faulty or required by law. Purchases and exchanges made in Zimmermann stores cannot be returned to the Online Store.
Temporarily unavailable due to store closures.
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, to the Zimmermann Store in London. All in-store returns will be subject to adherence of the Online Store Returns Policy detailed above.
To return your purchase take the item(s) you wish to return or exchange, along with your confirmation email and all other paperwork and packaging included in your order.
All in-store refunds will be processed by our Online Customer Service team.
The process for returning an online order by courier is detailed below:
1. Submit a Return Request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process you will receive an email confirming your return details.
You may select a refund, store credit, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request in the comment box. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
2. Complete the Returns Form
All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
4. Send Your Return
Within the UK:
• Affix the returns label (enclosed in your original shipment) to the outside of the package;
• Arrange a free collection with DHL online. Go to the DHL link in your return submitted email and enter your 10 digit waybill number located under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX”. Review your details and select a convenient date and time for collection.
Contact Customer Service for support in producing the necessary paperwork for your return.
For returns sent by mail, use an express postal service to ensure your item is received within the accepted timeframe. For returns sent by courier, use a reputable courier company such as DHL.
Send your return to:
Allport Cargo Services
Attn: Zimmermann Returns
13 Hayes Rd
Heston, Middlesex UB2-5ND
For international returns state on the outside of your parcel that this is a ‘return to shipper’ and note the original tracking number.
Zimmermann is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5-8 working days of receiving your return.
Returns or exchanges will only be accepted on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times. Orders placed after Wednesday 30th December qualify for our extended return period of 30 days from the date of delivery; due to store closures.
Download a copy of the Returns Form.