We are the primary data controller for the purposes of this website and our registered head office is 120 Dunning Avenue, Rosebery, NSW, 2018, Australia.
Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.
Last updated 26/05/2020.
Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:
To process transactions and deliver products to you To communicate with you To assess applications for employment To maintain our business records and to otherwise run our business For purposes disclosed to you and to which you have consented Or purposes that you would otherwise reasonably expect, and For any other purposes required or permitted by law
We collect personal information such as an email address, mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria and shopping history from our customers, business contacts, prospective employees and other individuals with whom we deal. We only collect personal information by lawful and fair means.
We collect information in several ways which are listed below:
Our website utilises "cookies". A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site.
Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website so that we can enhance users' experience of our website. You may elect to reject cookies in your browser and still use our website, however in doing so, you may not be able to access all features of the website.
Cookies used on the website include:
_cfduid This cookie is used to speed up page load times. It is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. The main purpose of this cookie is: Strictly necessary
_ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. The main purpose of this cookie is: Performance
_gat_UA-NNNNNNNN-NN This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. The main purpose of this cookie is: Performance
currency_code This cookie stores your preferred currency to make it easier for you to shop when you next visit the site. The main purpose of this cookie is: Performance
frontend This cookie creates a unique identification to store your session id on our server, enabling the website to provide faster login, and to remember the items in your cart. The main purpose of this cookie is: Performance
geoip_store_code This cookie informs us which country you are accessing the site from. The main purpose of this cookie is: Performance
inside-au This cookie helps us facilitate the live chat service on our website. The main purpose of this cookie is: Performance
fs_uid This cookie helps us improve the usability of the website, and the overall customer experience. The main purpose of this cookie is: Performance
All cookies on the website have a lifetime of 365 days.
IP addresses are used to analyse trends, administer our website, track user movements on our website, and gather broad demographic data for aggregate use, which we may share with our operational partners. We do not link IP addresses to any information that could personally identify you.
Pixels and tags are also used to understand trends so we can provide an optimal browsing and shopping experience for customers. Pixels and tags are not linked to any information that can personally identify you.
How to control cookies:
The website provides the option to accept or deny cookies; that are not essential for operating our website, on your first website visit, when the previously accepted cookies lifetime expires, or when you clear cookies on your device. You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
We may disclose your personal information to third parties including:
Our service providers (including IT services, email marketing platforms, financial institutions, and distribution and delivery services) Our related companies and other business partners Our professional advisers (including lawyers, accountants and auditors) Other parties as required or authorised by law In doing so, we may disclose your personal information outside of Australia to related parties At times we use third party platforms to manage and deliver marketing campaigns, deliver products, payments, refunds, IT services; to name a few. In providing these services, your personal information will, where applicable, be used by the service provider on our behalf. For example, a delivery company using your name and address to deliver your order.
We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions. Your Personal Data may be transferred and stored outside the European Economic Area and be processed by staff who work for us or for one of our suppliers outside the European Economic Area. By submitting your Personal Data, you are agreeing to this transfer, storing or processing.
How we use your information:
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting Zimmermann news.
For our use of your personal information to comply with applicable data protection and GDPR law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Lawful reasons for using your personal data include:
Fulfillment of our contract with you – the purchase of goods via our website is a contract Compliance with our legal obligations Your direct consent for information Further details are listed below:
Name, contact details, delivery details
Required to: Take your orders, process your payments and deliver the items you have purchased Send you delivery update messages by SMS or email Send you additional services you have requested, such as our marketing communications by SMS, post, or email Link your retail and online records to provide you with a better shopping experience Give you access to services reserved for registered users, such as wishlist's Provide you with help and assistance via our Customer Service team Fraud prevention and detection Manage and create your online user account
Required to: Take payment for purchased goods and to provide refunds Fraud prevention and detection We do not store credit card or payment information on Zimmermann servers.
Contact history with us
Required to: Provide personalised customer service and support Train our staff Purchase history and wishlist items
What you’ve purchased and what you’ve left in your basket or wishlist
Required to: Deliver your purchases to you Provide personalised customer service support, and process returns Allow you to save items to purchase later – via wishlist or leaving them in your bag
Back in store notification requests
Required to: Notify you if the specific product you requested has comes back in store
How we use information about your phone or laptop, and how you use our website. Information you give us when you browse our site, including your IP address, GEO location, device type, as well as how you use our website
Required to: Analyse broad data to improve our website usability And to serve you the right language and currency for your location It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We retain your personal information for as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure. We hold your personal information in both paper-based and electronic files. Our employees and agents are obliged to treat any personal information held by us confidentially.
Your credit card details are completely safe. Your credit card number is transmitted by SSL directly to a secure, electronic vault. At no time is your credit card information stored on our servers.
We use third party platforms to manage and deliver marketing campaigns, delivery, payments, refunds, IT services; to name a few. In providing these services, your personal information will, where applicable, be used by the service provider on our behalf.
We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.
Zimmermann U.K. Limited and its related companies (Zimmermann, we, us, our) collect your personal information so that we can process your orders and provide our products to you, interact with you and otherwise operate our business.
We collect your personal information directly from you. You have the right to refuse to provide us with some or all of your personal information, however this may prevent us from processing your orders and delivering products to you.
We may use your personal information, including your contact details, to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you as a valued Zimmermann customer or business associate. To receive these communications, you need to have opted in, but if you change your mind you may opt out of receiving all marketing information from us at any time. You can do this by:
Following the instructions at the bottom of our Newsletter communications Logging in to your online account to manage your Newsletter subscription Contacting Customer Service to remove you
It may take up to 48 hours for your subscription status to be updated on our systems.
Note: Back In Stock notifications are not associated to the Newsletter, you will need to contact Customer Service to be removed from this notification list for each item you have requested.
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
The right of access Your right to obtain confirmation as to whether or not personal data is being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.
The right of rectification Your right to obtain the rectification of inaccurate personal data.
The right of portability Your right to receive personal data they have provided to a controller in a structured, commonly used and machine-readable format.
The right to be forgotten Your right to erase your personal data.
The right to restrict processing Your right for your data to be effectively 'frozen'; stored and not further processed.
If you do not feel that your data is being handled in a correct or fair manner, you have the right to contact the Information Commissioners Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk).
We may use your personal information to provide you with information about products and services that may be of interest to you. You may opt out of receiving this information at any time by contacting us using the details set out below.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO) the data protection supervisory authority in the UK (www.ico.org.uk).