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This Privacy Notice is designed to assist you in understanding how Zimmermann USA Inc. (“Zimmermann”, “we”, “us” “our”) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermannwear.com/us) (the “Site”), use the services we provide on the Site (together, the “Services”), and in our stores. This Notice also explains the choices you have regarding our use of your information.
For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect the following categories and types of personal information
We collect personal information about you automatically when you:
Information we collect about you from third parties:
We collect and process your personal information on AWS servers in Australia when you:
In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information.
We use the following cookies on our Site:
Performance / Functional
This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
Performance / Functional
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
Performance / Functional
This cookie stores your preferred currency to make it easier for you to shop when you next visit the Site.
Performance / Functional
This cookie creates a unique identification to store your session id on our server, enabling the Site to provide faster login, and to remember the items in your cart.
Performance / Functional
This cookie informs us which country you are accessing the Site from.
Performance / Functional
This cookie helps us facilitate the live chat service on our Site.
Performance / Functional
This cookie helps us improve the usability of the Site, and the overall customer experience.
This cookie is used to display personalized product recommendations.
This cookie tracks opted out Facebook users
We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. Through these trackers we also process click through information from our marketing emails to our Site.
Behavioral or Interest-Based Advertising Generally
Zimmermann does not presently use Ad Choices. To learn more about the use of your information for behavioral advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp).
Some mobile devices provide options to opt out of behavioral advertising, such as the “Limit Ad Tracking” setting on iOS devices or setting to “Opt out of Interest-Based Ads” on Android devices.
Please note that these actions will not opt you out of being served advertising. You will continue to receive generic ads.
See http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.
You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. For European users, please visit the European Interactive Digital Advertising Alliance.
You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera.
If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly.
If you choose to opt out, we will place an “opt-out cookie” on your computer. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (“essential cookies”). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.
We may share your personal information with our service providers and other third parties as described below:
Sharing in the past 12 months:
For a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties:
For a Sale. Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. In the preceding twelve (12) months, we have sold your internet or other electronic network activity collected via cookies to data analytics providers and ad networks. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below.
We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. In both circumstances, we may also share inferences made from the aforementioned categories of personal information. You may opt-out of this sharing practice by contacting us at firstname.lastname@example.org.
Zimmermann USA Inc. and its related companies (Zimmermann, we, us, our) collect your personal information so that we can process your orders and provide our products to you, interact with you and otherwise operate our business.
We collect your personal information directly from you. You have the right to refuse to provide us with some or all of your personal information, however this may prevent us from processing your orders and delivering products to you.
You can request deletion of your account by contacting us at email@example.com.
We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Below are some more specific reasons we would retain some data for longer periods of time:
Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
Marketing. We may use your identifiers to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you. You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. You can do this by:
It may take up to 48 hours for your status to be updated on our systems. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Customer Service to be removed from this notification list for each item you have requested.
Rakuten Marketing. Zimmermann partners with Rakuten Marketing, who may collect personal information when you interact with our site. You can review the collection and use of this information or opt out of Rakuten’s collection of your personal information here.
The California Consumer Privacy Act (CCPA), grants certain rights to California residents. If our processing of your personal information is subject to the CCPA, you are entitled to the following rights:
If you are a California resident and want to submit a request to know your personal information, a request to delete your personal information, or a request to opt out of our sharing your personal information, please go to firstname.lastname@example.org or call +1 866-688-5656. Please be advised that these rights are not absolute and are subject to some exceptions. In our response to you, should an exception exist, we will communicate which exception applies.
You must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.
Your Nevada Rights
If you are a consumer in the State of Nevada, you may request to opt-out of our current or future sale of certain personal information. We do not currently sell your personal information under Nevada law, nor do we plan to do so in the future. However, you can submit a request to opt-out of future sales, as defined by Nevada law, by contacting us at to email@example.com. Please include “Opt-Out Request Under Nevada Law” in the subject line and body of your message.
Your Rights Under the General Data Protection Regulation
If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR:
To exercise these rights, please contact us at firstname.lastname@example.org.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
This Site and our Services are not intended for individuals under the age of eighteen (18) years. Accordingly, we do not knowingly collect or share information from children. If we learn that we have collected or received personal information from individuals under the age of eighteen (18), we will delete the personal information. If you believe we have personal information on individuals under the age of eighteen (18), please contact us at the contact information provided below.
The Online Store Returns Policy & Process
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, by returning it to a Zimmermann Store or by sending it back to the Zimmermann Online Store. Subject to adherence to the following terms (Zimmermann Outlets are excluded).
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of shipment. Items returned outside their respective period will not be accepted. All new items following an in store exchange will be subject to the In Store Purchases Policy detailed below.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
Swimwear and Lingerie
For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Jewellery, Tights, and Hair Accessories
All purchases on earrings, tights, and hair accessories are final sale. We will not accept returns on these items due to hygiene reasons.
Gift Cards may not be returned and are valid for 5 years from the date of issue. Gift Cards are valid for use on the US Online Store, and in Zimmermann stores nationally.
Zimmermann do not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
While Zimmermann covers the costs of returns using the prepaid returns label within the US, we do not refund initial shipping charges for goods returned, other than for faulty items. Items exchanged will be re-sent at our cost.
The above policy only applies to the Zimmermann Online Store.
In Store Purchases
No refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 7 days for either credit note or exchange. Returned garments must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. No refunds or exchange on sale items unless faulty or required by law. Purchases and exchanges made in Zimmermann stores cannot be returned to the Online Store.
You may return or exchange (where available) your Zimmermann Online Store purchase, including sale items, to a Zimmermann Store.
All in store returns will be subject to adherence of the Online Store Returns Policy detailed above. All new items following an in-store exchange will be subject to the Stores Return Policy.
To return your purchase take the item(s) you wish to return or exchange to a Zimmermann Store, along with your confirmation email and all other paperwork and packaging included in your order. Zimmermann Outlets, and Head Office are excluded.
All in-store refunds will be processed by our Online Customer Service team.
Note: Only stores that have reopened are able to accept returns. Click here to see if your local store has reopened.
The process for returning an online order by courier is detailed below:
On completion of this process you will receive an email confirming your return details.
You may select a refund, store credit, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request in the comment box. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
2. Complete the Returns Form
All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
4. Send Your Return
Within the US:
• Affix the returns label (enclosed in your original shipment) to the outside of the package;
• Arrange a free collection with FedEx by visiting www.fedex.com or calling, 1-800-463-3339. Alternatively, place your parcel in a FedEx drop box or FedEx facility.
For returns sent by mail, use an express postal service to ensure your item is received within the accepted timeframe. For returns sent by courier, use a reputable courier company such as FedEx.
Send your return to:
Zimmermann US Online Store
55 Mercer Street
New York, NY 10013
For international returns state on the outside of your parcel that this is a ‘return to shipper’ and note the original tracking number.
Zimmermann is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 working days of receiving your return.
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of shipment. Orders placed between March 16th 2020 and June 24 2020 are applicable for our extended return policy of 30 days from the date of shipment with proof of purchase on items. Items returned outside their respective period will not be accepted.